State Farm® Insurance Agent Todd Oesterlei
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tekisha
July 1, 2025
1
out of
5
rating by Tekisha
"If I could give zero stars I would. The customer service over the phone is horrible. Tracy was her name and is rude and unprofessional. I had to file a formal complaint with Statefarm regarding the level of disrespect I received."
We responded:
"Thank you for sharing your feedback, and we sincerely apologize for your recent experience. Providing respectful and helpful service is very important to us, and we are concerned to hear about your interaction with our team. We appreciate you bringing this to our attention and filing a formal complaint so we can address the issue appropriately. If you are willing, please contact our office directly or email us at so we can further discuss your concerns and work towards a resolution. Your satisfaction matters to us, and we want to make this right."
KAYE CAMPBELL
March 23, 2025
5
out of
5
rating by KAYE CAMPBELL
"Appreciate the ability to work with a human! This office answers their phones, and are happy to help with whatever you need."
We responded:
"Thank you for your kind words! Helping our customers is our priority. We look forward to continuing to support you! I hope you have a great week. "
Chris Meyer
February 10, 2025
5
out of
5
rating by Chris Meyer
"We were paying outrageous prices for auto insurance. Todd's company reached out and they said they could do better. Met Todd in person and signed off on getting insurance through him. Everyone in the office was very nice"
We responded:
"Chris, I am so glad we have been able to make such a difference. We look forward to helping you now and in the future. Thanks for the kind words and 5 star review."
Roy Hayes
November 28, 2024
5
out of
5
rating by Roy Hayes
"Sherrie Karsznia Is a very well informed and helpful person. She took the time to help me get the best value for my money."
We responded:
"Hi Roy, Thanks for the great review. I agree, Sherrie is very helpful and well informed. We look forward to working with you and appreciate you as a customer. Have a great week. "
Gdibo100
November 20, 2024
5
out of
5
rating by Gdibo100
"Todd, Tracey, and Sherrie are always very helpful and quick to respond with great service! They are all so nice and patient, even when I've probably asked them the same questions multiple times over the years. Insurance is never really at the top of my mind, but they are always there with answers when I really need them."
We responded:
"Thank you so much for the wonderful review. We really enjoy helping you and appreciate you reaching out with questions. We are here to help you. Have a great week!"
Nathaniel Porter
October 2, 2024
5
out of
5
rating by Nathaniel Porter
"Service is fast and with a personal touch!"
We responded:
"Hi Nathaniel, thanks for the great review. We really appreciate helping you and providing the personalized touch. Have a great week. "
Kathy Hayes-Bromley
August 12, 2024
5
out of
5
rating by Kathy Hayes-Bromley
"It is always a pleasure doing business with Todd and Laura Oesterlei and his staff,Tracy. All are very knowledgeable and quickly efficient. They never lose patience with me and my kajillion questions. We have had home and auto coverage with Todd, Laura,Tracy and State Farm for well over 10 years and have never thought of changing companies. They are great and you are getting more than you realize you were most of the time."
We responded:
"Hi Kathy, thanks for the great review. We really appreciate you as customer and have enjoyed our long relationship. I agree, Tracy is great to work with and very patient. Keep the questions coming and have a great weekend. "
Karen Verstraete
August 1, 2024
5
out of
5
rating by Karen Verstraete
"Todd and his entire office staff are extremely knowledgeable, friendly, professional, and responsive. Highly recommend!"
We responded:
"Karen, Thanks for the wonderful review. We really enjoy helping you and your family. Have a great weekend. "
Justin H
July 12, 2024
5
out of
5
rating by Justin H
"Sherrie provided an easy transistion to a new company and was able to save me on my rate!"
We responded:
"Hi Justin, Thank you so much for the great review. I am so glad Sherrie was able to help you with the transition and provide you with what you wanted. We look forward to working with you now and in the future. "
Keri R.
July 4, 2024
5
out of
5
rating by Keri R.
"Todd, Tracey and the rest of the office are the best! They are so helpful, problem-solving, and friendly. I have several items covered with them and they always step up to help whhen I need it - even off-hours. State Farm's website and app are also very handy."
We responded:
"Hi Keri, I hope you had a great weekend. Thank you so much for the great review. We really enjoy working with you and helping you navigate your insurance needs. "
William Redell
May 23, 2024
5
out of
5
rating by William Redell
"The team here was great and helped me get signed up, with no problems whatsoever."
We responded:
"Hi William, Thank you so much for your review. I am glad or team was helpful! We look forward to helping you. Have a great weekend."
Beverly Gallimore
May 9, 2024
5
out of
5
rating by Beverly Gallimore
"Have had Todd as my agent for a couple years and him and Tracey are always available for assistance and any questions that come up!"
We responded:
"Hi Beverly, Thank you so much for the great review. Tracey and I are so happy to assist you and we appreciate you working with us. I hope you have a wonderful weekend. "
Linda Johnson
May 8, 2024
5
out of
5
rating by Linda Johnson
"Always excellent. Very professional and nice as can be❤️"
We responded:
"Hi Linda, Thank you so much for the kind words. We really appreciate working with you and we are always glad to help. I hope you have a great rest of your week. "
Erin McCracken
May 8, 2024
5
out of
5
rating by Erin McCracken
"I’ve always had a great experience with this office! Because I own several properties and vehicles, I need to shift things around from time to time. Tracey is so friendly, professional, and provides speedy answers to my questions. ☺️"
We responded:
"Hi Erin, thank you so much for the great review. We are so glad to help and we all agree, Tracey is amazing and very knowledgeable. Thanks again and have a great night. "
mitchell podolsky
April 26, 2024
5
out of
5
rating by mitchell podolsky
"Very knowledgeable and helpful always."
We responded:
"Thank you so much for the 5 star review. We have really enjoyed working with you over the last 10 years and appreciate you very much. I am glad we are helpful and knowledgeable too. Have a great weekend. "
Rose Gonos
April 23, 2024
5
out of
5
rating by Rose Gonos
"Sherri was of great help. She answered all my questions and I had a lot of different options to choose from. She was able to cut our homeowners in half and bundle all our insurance."
We responded:
"Rose, thank you so much for your review. I agree, Sherrie is great help. I am glad she was able to help you and provided you options to choose from. We are excited that you were able to bundle all your insurance. We look forward to working with you."
Erich Gausch
March 16, 2024
5
out of
5
rating by Erich Gausch
"Sherrie was very helpful when we called with questions about hail damage."
We responded:
"Hi Erich, Thanks for the great review. I am glad Sherrie was helpful answering your questions, and we look forward to helping you. Have a great week."
Denise Calmese
March 13, 2024
5
out of
5
rating by Denise Calmese
"The customers service personnel are really nice people. When I have a situation they are very helpful and knowledgeable . I would recommend State Farm to family and friends. Thanks State Farm"
We responded:
"Hi Denise, Thanks for the great review. We appreciate you as a customer and glad we can be helpful and knowledgeable to you. We look forward to helping your friends and family. Have a great week. "
Mandy Bolden
March 4, 2024
5
out of
5
rating by Mandy Bolden
"Best customer service out of Sherri & the team which is worth it's weight in gold! I wouldn't even mind paying higher rates for the type of amazing service they give however the icing on the cake is that they also have beat all the other qoutes! WIN!"
We responded:
"Hi Mandy Thank you for the great review. I agree, Sherrie is an amazing team member and works hard to provide great service to everyone. We really appreciate working with you and look forward to a long lasting relationship. "
Catharean Ball
March 2, 2024
5
out of
5
rating by Catharean Ball
"Love state farm very great place Tracy Sherrie and Todd great people"
We responded:
"Hi Catharean, Thank you for the 5 star review. I am so glad we have gotten to know you over the years and look forward to having a great 2024 with you. Have a great day!"
Colby Robb
February 27, 2024
5
out of
5
rating by Colby Robb
"They have worked hard to save me money. This has been invaluable during times when money was tight."
We responded:
"Colby, Thanks so much for the great review. Our office works hard to help our customers. I am glad we were able to save you money too. Have a great week. "
Jason Groves
February 21, 2024
5
out of
5
rating by Jason Groves
"Great customer service! Friendly, knowledgeable and helped me save money!"
We responded:
"Jason, Thanks for the great review and kind words about our service and knowledge. I am glad we were able to save you money. We look forward to building a strong relationship with you. Have a great day. "
Cathy M
February 20, 2024
5
out of
5
rating by Cathy M
"Todd's office is the BEST! Helpful, Kind,and always pleasant to deal with!"
We responded:
"Hi Cathy, Thank you so much for the review. We really appreciate the kind words and look forward to working with you in 2023. Hope to see you soon. Thanks again for the review and have a great week. Todd"
Steve Cori
February 20, 2024
5
out of
5
rating by Steve Cori
"Service is outstanding. Quick and courteous. Been a client for over 50 years for all of my needs."
We responded:
"Steve, We really appreciate your long relationship with our office and State Farm. Thank you so much for the kind words. We enjoy the relationship we have with you."
shawn lever
February 14, 2024
5
out of
5
rating by shawn lever
"Ericka was very helpful answering all my questions I had about these policies, I wish more people was as helpful and courteous as she was."
We responded:
"Shawn, thank you so much for the kind words about Erica. I agree, she is very helpful and courteous with everyone. Have a great week. "